J. Noble and Sons.
Refunds Policy


This page sets out the terms and conditions (“Website Terms”) on which we, J. Noble and Sons Ltd (“we”, “our” or “Carson's”) provide access to our websites or services through any mobile application, platform or device (collectively, “the Services”).

By accessing any part of the Website, you indicate that you accept these Website Terms. If you do not accept these Website Terms, you should leave the Website immediately, and you will not be able to order any products through the Website.


Company details: J.Noble and Sons Ltd is a company incorporated and registered in England with a registered office 91 Front Street, Chester Le Street, Co Durham, DH3 3BJ. Our Company registration number is 01298196. Our VAT number is GB 322642484. You may contact us at support@jnobleandsons.com, by phone on +44 (0)191 3887638.


In order to utilise the Web Page and/or its Services, the following user requirements must be met:  


i. The user must be over 18 in order to  use the service

ii. By ordering alcohol using jnobleandsons.com , you are agreeing that both you and the intended consumer are aged 18 or over. Proof of age may be required when the product is delivered. Customers who are unable to provide valid ID on request will not receive, and will not be refunded for, the alcohol ordered.  

iii. The service requires a suitable payment card to process the order

iv. Admission and service at licensed premises are subject to licensing laws.

3. We accept no responsibility for any damage or data loss caused to your device as a result of using the service

4. It is at the manager’s sole discretion to refuse service to any individual or to make any other decision which is aimed at promoting or adhering to the licensing objectives, including promoting any internal or pub-specific policies/procedures.

5. All products and offers are subject to availability. Alternative products or refunds may be offered, where appropriate, at the manager’s discretion.

6. If you experience technical issues when using the service (for example, if the screen freezes, payment is interrupted or you are charged twice for the same order), these may be resolved by speaking to a team member.

7. If your order is refunded, owing to product/offer availability or as a customer service goodwill gesture, it will usually be processed in the following way – through the company office with the funds being returned to the payment card within 48 hours.

8. We apologise, but it is not possible to amend or cancel orders, once placed.